↩️ Refund policy

What this covers

Almost nothing in Kiri costs money. The guide, the quizzes, the daily routine, weights, the calendar, notes, vet visits, the vet report, the pet-sitter sheet, Family Mode, reminders and the full export of your data are all free and stay free. The only thing you can pay for is storage space for photos above 100 per bird. This policy is about that one payment.

Fourteen days, no reason needed

If you change your mind within 14 days of a payment, write to us and we refund it in full. You do not have to explain why, and we will not ask you to justify it.

This is your right under EU consumer law, and we do not ask you to waive it at checkout in order to start using the plan — which is a thing many services do. The extra space is available to you immediately and the 14 days run anyway.

If something is our fault

If the plan did not do what it says — the limit never rose, photos would not upload, you were charged twice, or you were charged after cancelling — we refund it whenever you tell us, with no time limit. Write to us and say what happened.

How to ask

Write to hello@lunarkiri.com. Tell us the address you paid with if it is different from the one on your Kiri account, because that is what lets us find the payment.

Payments are handled by Paddle, which is the merchant of record and therefore the seller for these purchases. You can also contact Paddle directly using the link on your receipt, and the refund is processed by them either way. It returns to the card or account you paid from, and how long it takes to appear is your bank's decision rather than ours — usually a few working days.

After 14 days

You can cancel at any time. Cancelling stops the next payment; the raised limit stays until the end of the period you have already paid for, so nothing is cut short. There is no notice period and no cancellation fee.

We do not automatically refund the unused part of a period after the 14 days — but if something happened that makes that unfair, write to us. We would rather answer a person than apply a rule.

What a refund does to your photos

NOTHING IS DELETED. A refund or a cancellation returns the limit to 100 photos per bird; every photo you already have stays visible, stays shared with your family and stays in the export. Only a new photo above the limit is refused, and Kiri never removes one of yours to make room.